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Category:
Mortgage Companies |
Submitted: 3/1/2005
5:22:58 AM
Modified: 3/5/2005 6:08:38 PM
|
|
| 
Bad Business Bureau
Complaints on Wells Fargo Mortgage
Company
Wells Fargo Mortgage Company
Address:
Nationwide, U.S.A.
Phone Number:
Fax: |
Rebuttal
Consumer Comment
Submitted: 3/1/2005 8:12:56 AM Modified: 3/1/2005 9:50:36 AM
|
| NOT ONLY IS IT IMMORAL, BUT ALSO ILLEGAL ..Under the Soldier
and Sailors Relief Act, "No sale, foreclosure or seizure of property ...
|
|
Under the Soldier and Sailors Relief Act,
"No sale, foreclosure or seizure of property ... shall be valid if made
during the period of military service." Uh, Wells...this means YOU as
well..you are not exempt from federal law, although you are notorious
for trying to dance around them.
The sickening part is that the VA had sent the papers verifying military
service, and less than a week after they received them, Wells Fargo
Mortgage filed for foreclosure. One good thing may come out of this
fiasco...WFM may lose business.
Sherri - Piedmont, California
U.S.A.
|
Update
Submitted by the original author
Submitted: 3/5/2005 6:38:30 AM Modified: 3/5/2005 6:08:38 PM
|
|
| Response From Wells Fargo Mortgage Company (WFHM) |
|
This is the response I received yesterday
from my email to Wells Fargo Mortgage:
<
Wells Fargo has now completed a thorough review of this customer's
situation. We apologized to the customer that the process was too
complex and took too long. Each one of these situations allows us to
review our procedures to ensure we can avoid a similar situation in the
future. This isolated customer issue has become a learning opportunity
for us and will help us improve how we do business.
Our commitment to our customers is to meet the filing requirements in
support of the Servicemembers' Civil Relief Act. We understand meeting
their needs is often at a time of severe personal turmoil. As a lender,
we are committed to being a trusted resource for our customers. We want
to help our customers understand the options available to them and
attempt to work with them to address any issues that may prevent or
delay their ability to obtain relief.
It is never in our interest or our customer's interest to foreclose on a
loan. Our No. 1 goal is to treat our customers fairly and we best do
that by keeping them in their home. We sincerely appreciate you taking
the time to voice your concern in this situation.>>
Now I am wondering how they knew who I was referring to regarding the
foreclosure. I did not provide any names and I did not provide any
particular town or state. I did tell them I considered Wells Fargo to be
anti American and I had contacted my stock broker to let him know I did
not wish to have anything to do with Wells Fargo. I'm still keeping my
eye on this one.
S.n. - Bucyrus, Kansas
U.S.A.
Category:
Mortgage Companies |
Submitted:
2/18/2005 1:24:06 AM
Modified: 2/18/2005 1:24:00 AM
|
| Wells Fargo Mortgage
removed money out of escrow for things other then insurance & taxes
Des Moines Iowa |
Company
Wells Fargo Mortgage
Address:
666 Walnut St
Des Moines Iowa 50306
U.S.A.
Phone Number:
800-288-3212
Fax: |
Well Fargo mortgage removed $1,050.00
from my escrow for American security group in 2003.I asked them why
I was told I needed ins.I had ins with state farm.I gave them a copy
of my ins and they returned 958.00 to the escrow.They said I
wouldn,t receive all the money back because I didn,t have ins for
two weeks.When I proved I had ins for the two weeks they still
wouldn,t return the money.ON top of that with in one year my
mortgage payments went up and down five times $555.45, $580.01,
$788.88,$687.95,and $696.55 with no!!!!.
At the end of 2004 Wells Fargo UPED my mortgage to 855.04 I called
and told them I have fix interest rate.They told me I was short in
my escrow and if I payed them $1,304.06 they would put my payment at
$766.00 so I payed them and my payment stayed at $855.04 so I
couldn,t take anymore.I desided to refinance I haven,t even made my
first payment to the new mortgage com jest to find out Wells fargo
mortgage payed off my the new com and they have my mortgage agein
and they already misplaced $162.00 out of my escrow.
Over the last three years Wells Fargo has made my life so hard and I
don,t know why .One more thing my taxes and ins are $2,000.00 a year
Wells Fargo was tring to get me to pay in $3,600.00 a year to my
escrow and the new refinance com didn,t even now why.Can anyone HELP
ME?
JR
DesMoines, Iowa
U.S.A. |
Category:
Mortgage Companies |
Submitted: 2/2/2005
4:41:34 PM
Modified: 2/2/2005 4:42:00 PM
|
| Wells Fargo Mortgage
ripoff fraudulent lending worst nightmare DesMoines Iowa |
Company
Wells Fargo Mortgage
Address:
Des Moines Iowa
DesMoines Iowa
U.S.A.
Phone Number:
Fax: |
We were financed with Norwest, bought
out by Wells Fargo. The nightmare began. Upon Chapter 13 discharge,
Wells Fargo charged that we still owed 4 months payments. Which we
didnt. However, our attorney, and they managed to get an additional
$1028.78 plus attorney fees out of us. To this day I dont understand
how that happened. This extended us an additional year of
bankruptcy. Upon completed discharge, Well Fargo again, accused us
of four months behind on payments. This time we fought back. At
least tried.
Have proof these payments were made. They offer to pay our attorneys
fees, which made me nervous. How do these people justify additional
moneys that theyre not owed? We have been caught up in litigations
with them for a year now. With proof that we made payments. Now they
want additional money plus a buffer? Thousands of dollars they want,
that we dont have, that we shouldnt have to pay. Every statement
from Wells Fargo had a different amount due. Theyve reported to
Credit bureau that we're in "foreclosure process". When I ask our
attorney about it. He says its best to just pay them what they want.
Or go to State court/with another attorney. This is the gest of it.
I Pray there's an attorney out there that has the stamina to go up
against them. They need to be STOPPED! We just want to make our
payments, know we can retire in our home, know that it will stay
"our" home. They are predators!
Katy
Glen Rose, Texas
U.S.A.
|
Category:
Mortgage Companies |
Submitted: 1/5/2005
12:34:21 PM
Modified: 1/5/2005 12:34:00 PM
|
| Wells Fargo Mortgage
ripoff! Rejects morgage payoff! Des Moines Iowa |
Company
Wells Fargo Mortgage
Address:
1 Home Campus, MACx2501-O1D, Des Moines IA 50328
Des Moines Iowa 50328
U.S.A.
Phone Number:
800-2625294
Fax: |
Wells Fargo rejected the payoff of my
morgage, demanded more money than the payoff quoted and paid, and
costed me an additional wire charge! Recently, I paid off my home
morgage. Before wiring funds, I called Wells Fargo TWICE, once to
verify the payoff amount and PROCEDURES, and a second time to verify
the correct routing number.
As instructed by Wells Fargo, my bank wired the CORRECT amount of
money to Wells Fargo, referencing my loan number, AND received a
confirmation that the money was received by Wells Fargo (all before
the required time of 2 p.m. Central).
A few hours later Well Fargo REJECTED the payoff! Suddenly they
claimed that my loan information wasn't enough and that the wire
needed to be sent to another account belonging to Wells Fargo! They
insisted my bank wire the funds again, and then, and only then,
would Wells Fargo ACCEPT MY MONEY AND 'pay off' my loan.
My bank representative immediately sent the wire again (i.e. same
day and within minutes of Wells Fargo 'rejection' of my money!).
Wells Fargo accepted the wire. However, then Wells Fargo insisted
that they needed MORE MONEY now to payoff the loan, or they WOULD
refuse to release the documents. In addition, I was charged an
additional wire fee from my bank because Wells Fargo rejected the
first wire! WHAT A RIPOFF!!! IT'S APPARENTLY THEIR LITTLE WAY OF
GETTING AN EXTRA DAY'S INTEREST AT THE EXPENSE OF THEIR CUSTOMERS.
In addition, customer service is extremely poor overall. For
example, it is virtually IMPOSSIBLE to speak to a manager or
supervisor either in morgages or in their call center! Their people
are trained, even when the manager is literally standing right next
to them, to keep asking for information and refuse to let you speak
to a manager! HORRIBLE SERVICE. AVOID WELLS FARGO MORGAGE!
Peggy
Sugar Land, Texas
U.S.A. |
Category:
Mortgage Companies |
Submitted:
12/21/2004 11:04:25 PM
Modified: 12/21/2004 11:04:00 PM
|
| Wells Fargo Mortgage
Financial Ripoff Foreclosure Specialists Des Moines Iowa |
Company
Wells Fargo
Address:
666 Walnut St FL 1 & 2
Des Moines Iowa 50309
U.S.A.
Phone Number:
515-245-3490
Fax: |
In December 2003 we recieved a notice
from Wells Fargo that we were delinquint on our payments and if not
remedied Forclosure would commence. After getting the run around on
the telephone for over a month it was found that WElls Fargo had not
logged some of the payments we had made. After taking the reciepts
to the bank, since all the counter mortgage offices are non-existent
in Iowa, we were told that it was okay.
In July we recieved a certified letter that the foreclosure process
had started. After contacting the attorney handling the foreclosure
and explaining the situation we ended up having a conference call
with Wells Fargo and they ended up telling us not to worry about it
that we were up to date.
Well along comes Sept. and we end up getting a notice of judgement
against us in the foreclosure process by default.
At this point we have been lied to by Wells Fargo and their Attorney
Davis and Associates in Des Moines. Well after faxing the reciepts
to Wells Fargo again they faxed a letter to us on letter head
stating that we were up to date and the matter had been settled.
They were supposed to fax the letter to the attorney as well but the
attorney would not verify that. We even have a letter from Polk
Count Court that the matter had been settled.
Now on Dec. 15 I see our house listed in the Sheriff's notice of
foreclosures in the paper and it is set for Jan. 20, 2005.
I contacted Wells Fargo againand they deny sending any letter and
also state that we have not made payment since Sept. 2003. After
telling them that we had been making payments for all the months in
question the lady on the phone said "Well even if you were making
payments we would have sent them all back since it is in
foreclosure". I asked if there was an office I could go to take the
payment reciepts to straighten out the mess she checked and came
back on the line and said " We do not do over the counter business
in Des Moines"
Now they do not know what happened to the payments and I am on the
verge of losing my home even though I have reciepts, a letter from
Wells Fargo, of which they said the lady dosent even work in the
mortgage department, and I cant even talk to the same operator on
the phone as it is not there policy to give out their extension for
that reason. I am at the point of where the stress is too much and I
am going to let them take the home as I am in the process of
starting a lawsuit against them.
Wells Fargo is the most impersonal company and distrusting company I
have ever dealt with. I have all the reciepts but due to their
inability to do their part on the business end I am screwed. Even
the courts did not believe me as if I fabricated the reciepts on my
own.
Does anyone else want to sue them too?
Kenneth
Des Moines, Iowa
U.S.A.
|
Category:
Mortgage Companies |
Submitted:
8/20/2004 9:17:23 AM
Modified: 8/21/2004 9:10:33 PM
|
| Wells Fargo Mortgage
Ripoff Late fee scam San Francisco California *Consumer Suggestion
..Try being more careful next time |
Company
Wells Fargo Mortgage
Address:
www.wellsfargo.com
San Francisco California
U.S.A.
Phone Number:
Fax: |
Got a call from Wells Fargo's
collection folks last night claiming we owed $170.00 in late fees
for our August mortgage payment. Apparently, (awaiting copy of check
from our bank to see if it was our error or their's) we made the
check out for $X,001.34 instead of $X,4001.34 in error. The check
was deposited by Wells on July 20, 10 days prior to the due date,
but the rep claimed that they can't apply partial payments to our
account and therefor had to assess the full late fee. I asked why it
was they didn't contact us when they received the check and of
course she said she was sorry but didn't know why the processing
department didn't do so.
I noted how they were able to contact us only 4 days after the 15
day grace period yet unable to do so to advise us of an obvious
error. Clearly they are waiting for the grace period to expire then
are trying to assess a 5% late fee on the full amount. Undoubtedly
this is happening to thousands of their customers who make an honest
mistake. I have contacted a law firm and will be pursuing whatever
type of legal action I can to strike back at these unscrupulous ba*tards.
I will also be refinancing my home immediately to avoid dealing with
them in the future.
Dave
Northbrook, Illinois
U.S.A.
|
Category:
Mortgage Companies |
Submitted:
12/20/2000
Modified: 4/22/2004 10:52:31 PM
|
| Norwest Mortgage /
wells fargo mortgage ..looks good, until they screw you! ..mortgage
fraud .. *Consumer Suggestion |
Company
Norwest Mortgage / Wells Fargo Mortgage
Address:
St. Louis Michigan
U.S.A.
Phone Number:
800-288-3212
Fax: |
where do i begin? my insurance agent
of 20 years retired & forwarded client files to a new agency; new
agency "forgot" about the file; did not secure new coverage; old
policy lapsed 5/9/98, cost was $325.00/yr. Norwest informed me of
lender placed ins coverage, really horrible coverage; cost $1,472
property + $226 contents--total $1,698/yr..but coverage
substantially less!!!!!!!.....their binder letter dated 6/21/98;
received 6/30/98.....called new ins agent to remind him he forgot to
place new coverage.......wouldn't you just guess? .......lightening
strike on property 7/7/98......entered thru plumbing system...not
all that bad of damage.....norwest sent adjustor......he informed us
it was a fluke...no lightening strike on property (but power line in
front yard severed in two @ same time as hot water heater blew
up/leaked in basement/a/d unit went dead.....told adjustor that
water appliances not working properly....he said "imagination." we
had just married...had 2 washers/dryers....one set just sitting in
basement, unhooked. rethought water appliances, wondered if we
jumped the gun. ..so.....we made claim for flood damage & h20
heater/a/c unit, etc. Agent also informed us that we had better not
change our coverage until the claim was settled in full, or company
would not pay damages....coverage price much more....but we let it
go..received norwest's affiliate adjustor's claim amts...all worng,
missing so much,....etc. then, . 8/20/98: washer got stuck on fill
cycle, we were out, serious flooding of basement, serious personal
property damage. contacted plumber...he said adjustor knew that most
common way for lightening to enter a home is thru plumbing. told us
that it was criminal that adjustor did not tell us to have all water
appliances checked for damage, so further problems/floods could be
avoided......ok, so we're just screwed.
if that is not enough.........insurer sent at least 2 checks to
norwest mtg, total of around $7,300; we could not contact ins co;
norwest denied receiving any funds. asked for nearly a
year.....claim stuck in limbo........finally convinced norwest/wells
fargo to fax account statement....found out about insurance
funds....and ins co finally acknowledged that other monies were
forwarded to norwest, also.......tried to coax norwest into
acknowledging funds kept for the year...got told it was not our
money, sue us, too bad, money not there...don't know what you are
looking at...not on my printout......look again, etc.,
etc.,........loan got behind, norwest claimed in default....still
tried to argue that funds sitting there, unacknowledged....was told
that i had not been entitled to the account printout in the first
place, so i could not discuss it with mtg co....confidential
info..why is my mortgage confidential from me? up until 2 days prior
to foreclosure, norwest denied funds present, even though i faxed
them proof that i knew the funds were on hand...note clearly states
that any such proceeds were to be credited to default....this was
not done....norwest told me it did not matter what my note agreement
said....it was just paper, as far as they were concerned....got an
offer to purchase on home...contacted norwest in an effort to avioid
foreclosure..had funds available for immediate payoff.....requested
payoff figures for note.....got figures from norwest of nearly
$16,000 more than my calculations... begged them to recheck...told
them the sale would not transpire due to figures......informed them
that in event of total payoff, funds should be credited...please,
let us avoid foreclosure.....norwest told us that we should have
kept the loan current......now it's fair game.....we lose......tried
everything...no avail. note: the calculations i referred to did not
even include theninsurance monies on hand......should have been $ in
my favor at time of sale, even though we agreed to sell property at
less than market value, just to avoid foreclosure, which terrified
us....what happened? norwest foreclosed......sold the property on
courthouse steps for a different amount than payoff figure quoted
us.......! now we go to state court....probably sue for punitive
damages.
moral of this story: forget about norwest mortgage/wells fargo
mortgage........looks good, until they screw you! if you contract
with them, please! please! keep close track of your account; demand
quarterly account summaries, in writing, and let them know that if
anything is out, you will use all rights and remedies in your power
to effect a resolution.........and, if they do not cooperate, let
them know that punitive damages are around the corner.
beware! never thought that mortgage companies were scam artists!
criminal! now i know better.
trying to have sale recinded (mortgage lender purchased property
back)......guess i am going to file suit for fraud, misconduct,
conspiracy, mail fraud, etc., etc., etc. but all we ever wanted was
to stay in our home, which my husband has occupied for some 17
years.
good luck with your endeavors! we have love and trust in our
home.......we will get through this.
|
Category:
Mortgage Companies |
Submitted:
1/23/2004 4:04:21 PM
Modified: 2/9/2004 8:30:30 AM
|
| Norwest
Mortgage/Wells Fargo Mortgage Ripoff! Fraud, Deception, Lies &
Manipulation ending in Bankruptcy & Foreclosure. Charlotte North
Carolina *UPDATE ..Received word today from HUD fighting with “City
Mortgage” for years |
Norwest Mortgage - Wells Fargo
Address:
Www.wellsfargo.com
Charlotte North Carolina 28217
U.S.A.
Phone Number:
Fax: |
In 1996 I purchased a duplex in
Anchorage, Alaska through a local mortgage company called City
Mortgage for $208,000.00. I was to receive a fixed rate FHA mortgage
at 6.75% APR. The transaction was supposed to close in December 1 of
1995, but it didn't actually close until January 3, 1996. Because of
the freezing weather that winter we took early occupancy on December
15th 1995.
At the closing, while signing all the many documents, I discovered
that the loan I was getting was not a FIXED RATE but rather an
ADJUSTIBLE RATE mortgage. After an hour of discussions with the
mortgage company, they said that I could convert the loan in a year
to a fixed rate with no charges for the service. I agreed and signed
and closed.
Soon thereafter, the mortgage was sold to Norwest Mortgage. When I
inquired a year later about converting my loan Norwest Mortgage told
that there would be a large fee to convert the loan, more money than
I could afford.
By the third year into the loan I was having difficulty making the
payments. I had had a tenant that was not able to pay her rent and I
had to evict her. There was several thousand dollars of damage that
I inherited along with several months of lost rent before and after
I was able to evict her.
My loan ended up in default and I eventually was able to gather
enough money to bring it back out of foreclosure. This cost me in
excess of $15,000.00. My monthly payments started at $1,683.00 per
month, and by the third year they were up to $1,895.00.
By the end of the forth year I had applied for a loan modification
to have the interest rate somewhat lowered and fixed. I was now at
almost 10% APR. Norwest was going to lower my interest rate to 9%
and fix it at that rate. This was supposed to lower my payment back
down by $100.00 a month. This whole process only cost me an
additional $2,010.00 in fees, of which I sent them a check.
The very day that I received notification that I had been APPROVED
for this loan modification, a process server was at my front door
tacking up a notice of public auction. This indicated to me that
somewhere within the Norwest Mortgage system something was
definitely wrong.
By now I have exhausted all of my financial resources and could not
afford to buy myself back out of foreclosure a second time. In 2000,
I filed bankruptcy and my $200,000.00 duplex went into foreclosure.
I literally lost everything except a small amount of furniture, my
personal effects, a 5th wheel trailer and a truck. My credit is
totally shot. I am homeless.
I have now become a real estate broker and have learned a lot about
how this system really works. It has taken me the last 4 years to
finally get back on my feet. I live in my 5th wheel in the summer
and in my office, that I rent, in the winter. I have to borrow a
shower in the winter because my office only has a sink and toilet. I
cook on a 2-burner hot plate and a toaster oven.
I still have several years to go before all of these credit issues
will be off of my credit report so that I can buy a home.
The amount of anguish and stress that I have gone through has been
overwhelming. I am a good person and have never tried to cheat
anyone out of anything. I do not think this was a fair treatment of
even ethical. I was lied to and cheated out of my home and over
$20,000.00 in equity, not to mention my credit rating.
If there is a class action suit ongoing with these guys, I would
appreciate hearing about it.
Sue
Anchor Point, Alaska
U.S.A. |
| Category: Mortgage Companies |
Submitted:
10/20/2003 10:19:19 AM
Modified: 10/20/2003 10:19:00 AM
|
| WELLS FARGO MORTGAGE
ENHANCEMENT PROGRAM Wells Fargo Equity Enhancement Program a RIPOFF.
HIDDEN CHARGES they neglect to tell you about. DES MOINES Iowa |
WELLS FARGO MORTGAGE ENHANCEMENT PROGRAM
Address:
WELLS FARGO HOME MORTGAGE,INC PO BOX 10335
DES MOINES Iowa 503306-0335
U.S.A.
Phone Number:
800-262-5294
|
I have taken advantage of Wells Fargo
Mortgage Enhancement Program. How this works is you pay 1/2 your
mortgage every two weeks instead of one payment a month. You make an
extra payment a year that is directly applied to your principal;
therefore you pay off your loan faster. Good deal, right?
Well, what Wells Fargo does not tell you is they "farm out" this
service to a subsidiary that charges $4.00 a transaction, or $8.00 a
month.
My problem with this is I was NOT informed of this when signing up
for the program. WF did not inform me that another company would be
handling my payments. A company that I did not know about has access
to my checking acct. BIG PROBLEM
I am on a VERY tight budget now and I am trying to save all the
money I can. When I called WF to ask if I can just set up through
online banking to send in bi-weekly payments myself, I was quickly
informed that when the whole pymt. is not sent in that funds are put
into a suspense acct. So you are forced to pay $8.00 a month for
bi-weekly pymts. A RIP-OFF
Tracey
New Caney, Texas
U.S.A.
|
Category:
Mortgage Companies |
Submitted: 3/3/2003
11:56:35 AM
Modified: 5/29/2003 11:39:48 PM
|
| Wells Fargo Mortgage
Company predatory lending practices tricked and lied to us
victimized many consumers ripoff business from hell Bloomington
Minnesota *Consumer Comment ..Mortgage Company is playing a
PREDATORY LENDING game. |
Wells Fargo Mortgage Company
Address:
8120 Penn Avenue South
Bloomington Minnesota
U.S.A.
Phone Number:
Fax: |
We got a mortgage from Wells Fargo
Mortgage at 9%+ due to our credit being fair with some spots. We got
a 2nd mortgage right after to remodel the basement and put in a new
bathroom and finish off the master bedroom suite.
The bathroom cost more and my husband talked to Tara and she
combined the first and second into one and she was so happy because
she saved us ALOT of money.
After we signed the papers and got our first statement we found out
that it was a 15 year loan not a 30 and that she had INCREASED the
percent rate from the 9%+ that we were paying to over 10%.
When my husband talked to her about this she told him that they
could only do 15 year mortgages. She had asked us how much we could
afford for payments and we told her what our first mortgage payment
was and what our second mortgage payment was which added up to a
little over 1200 bucks a month.
We did not want to go any higher than that. We were very shocked
when the payment was $1895 a month. The first mortgage had a 2 year
penalty if we paid the loan off before that.
When Tara combined the two they charged us over 12,000 dollars in
fees and even though it was through another Wells Fargo account we
were never told we would be charged that amount.
We had made a couple of payments on both the mortgages so we were
current on them. I was shocked that the interest rate was increased.
I started checking around to see if we could get someone to give us
a better rate and a 30 year loan. Well come to find out that when a
couple of these other mortgages companies checked our credit they
backed off.
It wasn't until we talked to Jeremy at United that we found out that
Wells Fargo had reported on our credit report that we had a 311,000
mortgage with them.
They were reporting the principal plus the interest for the 30 year
loan. Jeremy worked with us and finally found out what was going on
and when we got serious about going with United and Jeremy started
calling Tara for payoff figures she refused to talk to anyone from
United.
They avoided giving the information and then Tara called to find out
what was going on and my husband told her we were refinancing to get
a better rate.
She lied repreatedly about faxing or sending the payoff figures to
Jeremy and now it is March 3 and she left a voice mail message that
were SERIOUSLY delinguent on our mortgage and they were starting
foreclosure proceedings against us because January's payment wasn't
made due to the delay in getting the payoff information to United.
A date was given for closing and was cancelled several times due to
the non-cooperation from Tara and Wells Fargo people in general.
The one question we asked of Tara was should we make the January
payment and Jeremy was told that with the closing so close we didn't
need to make that payment. Well the closing date got canceled
because Jeremy needed more information from them and when the first
payoff figure came out they only guaranteed that payoff for a week
not 20-30 days.
We were constantly asking if we should make the January payment and
we were told we should be closing within the week.
The cooperation for payoff figures and dates were a HUGE hassle. The
last date we were scheduled to close was the 22nd of February and it
as ususal it was cancelled.
We finished signing the papers on 3/2/03. My husband had to make a
payment because the February payment was due 2/24.
Tara told my husband that were grossly delinquent on the mortgage
even though the February payment was still within the grace period.
The funds will finally be transferred this week 3/5 to get rid of
Wells Fargo. I am going to be checking our credit report to see if
they have reported our mortgage as in foreclosure.
We also have a car loan with Tara that was refinanced to pay off
some bills and that loan also had the interest rate increased even
though I was paid way ahead of time on this loan.
The interest rates on both loans should have gone down not up. I am
in the process right now of having Jeremy pull all the information,
contacts and whatever else is pertinent to this hassle and I'm going
to give this information to our Attorney General's office for review
and hopefully starting a lawsuite against Wells Fargo. This has been
a HUGE NIGHTMARE.
I never expected Wells Fargo to be such a greedy predator for people
like us who are credit impaired. It is not fair because they've made
off with well over $20,000 in fees and closing costs. They are worse
than loan sharks.
Patricia
Richfield, Minnesota
U.S.A. |
Category:
Mortgage Companies |
Submitted:
11/21/2002 9:12:39 PM
Modified: 11/21/2002 9:12:39 PM
|
| Wells Fargo Mortgage
ripoff Uncaring egocentric lying cheating immoral business Des
Moines Iowa |
Company
Wells Fargo Mortgage
Address:
Des Moines Iowa 50328
U.S.A.
Phone Number:
800-766-0987
Fax: |
I just returned from the most
unrealistic nightmare of court that you can ever imagine. When Wells
Fargo Home Mortgages replaced Brenton mortgages in March of 2001 we
were instantlt doomed.
We had been with Brenton since 1998. Had been completely satisfied
with the service we were recieving.
The minute Wells Fargo took over they changed our payment amount
without notice. When they recieved our March payment in the amount
of $369.08(the same as stated in our loan agreement)
They rerturned it with the explanation the payment was not the total
amount due. When we phoned customer service we were bounced from
person to person for over an hour. When I finally got ahold of
someone who would listen they told me that I was not on my own
mrtgage. and they could not discuss it with me. The representative
then hung up. This more than upset me to say the least.
So I dug out my copy of the original mortgage and drove with the
payment to our local office here in Davenport,Iowa. After the teller
confirmed that I was on the mortgage I asked for reasoning behind
the payment being sent back. I was told I would have to call there
San Bernadino, California office. When I asked for the number I was
told to call the 800 number and ask for someone in that office. As I
did this I was once again bounced from person to person for several
hours. No resolution was ever given however I was told that someone
would get back to me. I waited24 hours and phoned back.
I was told there was a noter on the account and someone would be
getting in touch shortly. It took three weeks and a letter to get
someone to call me. Then I was told to resubmit the paymemt because
it was an error easily taken care of. I then sent 2 months payment
since the next was due shortly. BOTH payments were returned with the
same explanation. This process was unbelievable. They then began
telling me I had to make arrangements towards the account arearages.
I was told I was several (5) months behind at this point. All hell
has broken loose since that date. Payments have not been accepted
and Wells Fargo gives to many different answers to type. They took
$1000.00 from me in September 2001 and said that everything had been
taken care of. Then in November they cashed my payment check in the
amount of $400.00(trying to be on the safe side I paid a few dollars
more)and never posted it.
To this day even with the cancelled check they claim thay never
recieved the monies. They then pressed for Foreclosure. I hired an
attorney and he got no information from Wells Fargo. I went to a
local help agency and had a volunteer asttorney try to get
information he got nowhere as well.
In court the claims were not denied that by an employee that Wells
Fargo did not ahndle any aspect of our loan properly. However that
means NOTHING. I was told by the judge they have a right to change
the payment at random. When they changed my amouont they should have
sent a notice however that was explained as a minor technicality.
Even thought I have documents upon documents showing the problem was
on Wells Farfgo's end I was told there was notjing the jjudge could
do.I was then told to pay almost $20,000.00 more than I had borrowed
in 1998 to Wells Fargo or relinguish rights to the home. MOst of the
money is for fees that are unexplained and others that could have
been avoided if Wells Fargo had hired caring and intelligent people
as well as implimenting better customer service techniques.
S.M.
Davenport, Iowa |
| Category: Credit & Debt Services |
Submitted:
5/29/2002 6:00:10 PM
Modified: 8/30/2002
|
| Wells Fargo Mortgage
is a ripoff. Additional prinicipal payments disappear; malicious
credit reporting. They victimized many consumers. San Diego,
California *Consumer Suggestion ..Please start a class action suit!
We will join you! |
Wells Fargo Mortgage
Address:
Nationwide, U.S.A.
Phone Number:
|
Initial mortgage loan acquired
through Prudential in 1194, sold to Norwest, sold to Wells Fargo.
Never, ever a problem with Prudential or Norwest but then.... Wells
Fargo.
I almost always make an additional prinicipal payment when I make my
regular monthly payment - Prudential and Norwest always reduced my
principal by the extra payment. I discover in March 2001 that Wells
Fargo wasn't reducing my prinicipal and I also discover that my
additional prinicipal payments disappeared - and I mean disappeared.
I started writing letters, every single month, and Wells Fargo never
responded to any of my correspondence. I make telephone calls and
each time I was told someone would return my calls. No one ever did.
Even one customer service person told me that I had never made an
extra principal payment - that's what he said when looking at my
account on the computer. However, I have all called checks and I can
prove that not to be true.
I hired an attorney in August 2001, since I wasn't getting anyway,
and had a demand letter, under RESPA, made to WF about all my
additional principal payments. They never responded to that letter,
either. Can't believe it, but it's true. Oh, it gets worse.
From August 2001 on, after the attorney demand letter, I never
received another monthly statement from WF. I continued to make my
monthly house payments even tho I did not have a statement, every
payment on time - now, with return receipt to make sure they rec'd
them - and I also wrote letters every month now asking why they were
not sending me statements. Never rec'd an answer.
Wrote a 4-page complaint letter to the OCC and just rec'd a response
from WF to that letter - they did not answer any of the 12 issues
outlined in my letter and stated they had the right to take my money
due to "corporate advance fees." I did refinance my house about 6
weeks go (Oh - go to PriceLineMortgage.com - they are fantastic!)
and in paying off the loan with WF - all kinds of additional charges
were added on - which I just rolled my eyes and told my new escrow
to pay so I could go through with the new loan (love it).
With WF response letter, they mailed me a check for $207 -(1) I
never would have rec'd that measley amount if not for my letter to
the OCC, and (2) they still owe me thousands. Also, in refinancing,
I found that WF had reported me as 5 months LATE in my mortgage
payments - you've never seen a person bounce off the walls like I
did when I heard that - I've never been late, except for a couple of
weeks, ONE TIME in all the time I had the loan from 94 on. Well,
along w/the response from WF, I rec'd a letter retracting the 5
months and stating that "loan payments were never late."
Well, it's too late - and that negative credit reporting was on my
credit report for god knows how long. It was malicious, and
criminal. Well, you've heard a few of the 12 legitimate, clear &
distinct problems I have had with WF. I'm not even going to go on to
the others as if you made it this far, you're tired of reading and
I'm tired of writing! But, guess what... this is not the end, only
the beginning.
You and they have NOT heard the last from me. The ball is in my
court now and I'm ready to play! They think taking my money, credit
reporting, never responding to me, etc. is their right, well, mine
is a JURY and I can't wait to see my name VERSUS WELLS FARGO and
having a jury hear it all - I can't wait! I mean, I can't wait!
Pat
San Diego, California |
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Wells Fargo Mortgage
formerly Norwest Gave Us
~Mega-Stress~
by frazzledspice
in Personal Finance, Feb 23 '00
Read the full review
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www.WashingtonMutualHomeLoan.com, www.WashingtonMutualHomeLoans.com
|
|
|
My Refinancing Odyssey
by
kazu, Aug 24 '01
Read the
full review |
|
|
Better Business Bureau
Link Here....You WILL Need It
by stancel, Mar 19 '02
Read the
full review |
|
|
Think twice before
signing up for Wells Fargo's "equity enhancement" program
by jsquarejj, Jun 17 '01
Read the
full review |
|
|
Don't sign a mortgage
until you've spoken to them!
by uniwiz87, Jan 24 '00
Read the full review |
|
|
2 years and still
going...
by mrmazda, Jan 28 '00
Read the full review |
|
|
Superb service!
by dmatsumo, Jan 16 '00
Read the full review
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Home Mortgage, wells fargo mortgage, wells fargo mortgages,
WellsFargoHomeLoan, WellsFargoHomeLoan.com, WellsFargoHomeLoans,
wellsfargohomeloans.com, wellsfargohomemortgage, WellsFargoHomeMortgage.com,
wellsfargomortgage, wellsfargomortgage.com, www.wellsfargohomeloan.com,
www.wellsfargohomeloans.com, www.wellsfargohomemortgage.com,
www.WellsFargoMortgage.com, www.WaMuHomeLoan.com, www.wamuhomeloans.com,
www.WashingtonMutualHomeLoan.com, www.WashingtonMutualHomeLoans.com
|
|
|
They don't want my
house!
by MHowe12730, Jul 07 '00
Read the full review |
|
|
Assumable incompetence
by jbacher, Nov 16 '00
Read the full review
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Home Mortgage, wells fargo mortgage, wells fargo mortgages,
WellsFargoHomeLoan, WellsFargoHomeLoan.com, WellsFargoHomeLoans,
wellsfargohomeloans.com, wellsfargohomemortgage, WellsFargoHomeMortgage.com,
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www.wellsfargohomeloans.com, www.wellsfargohomemortgage.com,
www.WellsFargoMortgage.com, www.WaMuHomeLoan.com, www.wamuhomeloans.com,
www.WashingtonMutualHomeLoan.com, www.WashingtonMutualHomeLoans.com
|
|
|
Wells Fargo Mortgage
formerly Norwest, Now Wells
Fargo, Home Mortgage Gave Great Service
by CultureShock, Jun 10 '00
Read the full review |
|
|
Wells Fargo Mortgage
formerly Norwest provides the
"WE CARE" feel to home buying
by Katinaxox, Jan 25 '00
Read the full review |
|
|
Incompetent
by thegirl, Feb 01 '00
Read the full review
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Home Mortgage, wells fargo mortgage, wells fargo mortgages,
WellsFargoHomeLoan, WellsFargoHomeLoan.com, WellsFargoHomeLoans,
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www.WellsFargoMortgage.com, www.WaMuHomeLoan.com, www.wamuhomeloans.com,
www.WashingtonMutualHomeLoan.com, www.WashingtonMutualHomeLoans.com
|
|
Express Reviews
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Wells Fargo Mortgage
formerly Norwest is now called
WELLS FARGO
by jh1221,Mar 21 '04
Haven't had any big problems with Wells Fargo (formerly Wells Fargo
Mortgage formerly Norwest). BUT
they recently stopped returning checks sent to them as payment.
Besides being monumentally annoying to a customer used to getting
canceled checks returned, there is the potential risk of customers not
being able to prove satisfactory payment in case of a dispute with
Wells Fargo. Perhaps that factored into their decision!
Obviously, Wells Fargo is trying to save money. BUT, wasn't the cost
of returning canceled checks factored into the many fees imposed and
collected by the lender? Shouldn't customers who had been getting
their checks back be grandfathered out of this new policy? After all,
we paid for those pieces of paper. AND we customers will now have to
pay for the cost of photocopying payment checks BEFORE mailing them if
we want to retain proof of payment! Why not give new customers a
choice, for a fee, if it's SO prohibitively expensive?
I've been putting off refinancing but now I will do it and look for a
lender who will return my checks!
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www.wellsfargohomeloans.com, www.wellsfargohomemortgage.com,
www.WellsFargoMortgage.com, www.WaMuHomeLoan.com, www.wamuhomeloans.com,
www.WashingtonMutualHomeLoan.com, www.WashingtonMutualHomeLoans.com
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